Our commitment
We want every booking to go smoothly. Refunds depend on when you cancel and venue policy shown at booking time.
Player cancellations
Many venues offer a free cancellation window (often a few hours before play). After that window, partial or no refund may apply. Always check the policy on your booking screen.
Venue cancellations
If a venue cancels a confirmed booking, you are typically entitled to a full refund of amounts paid for that session, processed within a reasonable timeframe via the original payment method where possible.
How to request help
- Use in-app booking details and support options
- Email the address on our Contact page with your booking reference